Every potential leakage item enters an agent workflow: one agent checks contract terms, one assembles evidence, one prepares supplemental invoices and claims, one follows up with the broker, and one verifies whether payment actually posted.
Reads Rate Cons and confirms whether the charge has contractual support
Rate Con states: 2 free hours, then $75/hour.
Checking whether overnight / layover terms apply.
Cancellation email found, but Rate Con terms are incomplete. Needs human review.
Organizes PODs, ELD data, driver messages, and receipts into an evidence package
Matched POD release at 17:00, driver check-in at 08:12, and ELD receiver dwell record.
Matching lumper receipt against invoice line item.
Reading yard receipt time and amount.
Prepares supplemental invoices, claim packages, and follow-up schedule
Added detention line item: $510. Waiting for owner approval.
If there is no response by Day 3, prepare a professional follow-up.
Compare remittance against invoice to confirm why payment was short.
Reconciles payment records to confirm whether money actually posted
Claimed $900. Broker paid $900. Matched against QuickBooks/payment record.
Claimed $620. Broker approved $400. Marked as partial recovery.
Will only submit after owner approval. Nothing is sent automatically.
Sunbelt Freight · Dallas → Phoenix
Driver waited 8.8 hours; the original invoice did not include detention.
Driver waited 8.8 hours. The Rate Con allows 2 free hours; the remaining 6.8 hours are billable at $75/hour.
After approval, Recoup submits the supplemental invoice and evidence package, then schedules Day 3 / Day 7 follow-up. You can skip this broker or edit the amount before sending.
The user does not see a black box. They see agents moving the claim forward step by step.
Agents do the operational work. The owner keeps control.
Evidence is strong, contract basis is clear, amount is reasonable, and Sunbelt has handled similar adjustments before. Submit with a professional AP adjustment tone.
SaaS value:The audit report only shows where money may exist. The real value is continuous agent execution: adding proof, submitting claims, following up, verifying payment, and learning broker behavior.